FAQ
Frequently Asked Questions
General Questions
What is Walkabout?
Walkabout is more than just a brand—it’s a journey through life to explore, learn, and share your experiences, and bring back knowledge to your tribe.
How can I contact customer support?
You can reach our customer support team via email at info@walkabout.com or by using the contact form on our Contact Uspage.
What products/services do you offer?
We offer a wide range of hats, safari shirts, and accessories designed for adventurers and travelers.
Where are you located?
Our headquarters are located in Northern California. We ship products worldwide.
Ordering and Payment
How do I place an order?
To place an order, simply browse our products, add them to your cart, and proceed to checkout. Follow the instructions to complete your purchase.
What payment methods do you accept?
We accept credit cards, PayPal, and other secure payment options.
Is my payment information secure?
Yes, we use secure payment gateways to ensure that your payment information is encrypted and safe.
Can I cancel or modify my order?
If your order hasn’t been processed yet, you can contact our support team to request a modification or cancellation.
Shipping and Delivery
Where do you ship to?
We ship worldwide, with exceptions to certain regions. For more details, check our shipping policy.
How long does shipping take?
In-stock items typically take 3–7 business days. However, custom-made-to-order items—like California Hats—can take up to 2 weeks within the US and 4 weeks for international orders. Delivery times vary depending on your location.
How much does shipping cost?
Most shipment cost between $12-$15. Shipping cost also depend on your location and the weight of your order. You can view the exact shipping cost at checkout.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email to monitor your package.
Returns and Refunds
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original condition. For more details, visit our Returns Policy page.
Are there any items that cannot be returned?
Custom-made-to-order items are non-refundable. However, they may be considered for in-store credit if they are returned in their original condition and any issues can be resolved.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your orders and save your preferences.
How can I reset my password?
Click the "Forgot Password" link on the login page, and we’ll send you an email with instructions to reset it.
What materials are your products made from?
Our products are made from high-quality leather, mesh, and breathable cotton to ensure durability and comfort.
How do I care for my items?
Visit our Hat Care or Shirt Care page for detailed instructions on how to maintain your items.
How do I find my size?
Check out our Sizing Guide for detailed instructions on measuring yourself and finding the right fit.
Do you offer discounts or promotions?
Yes, we frequently run special sales and promotions. Sign up for our newsletter to stay updated.
How do I use a discount code?
Enter your discount code at checkout in the "Promo Code" box, and the discount will be applied to your total.
Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased and emailed to the recipient.
What should I do if I experience an issue with my order?
Contact our support team immediately with your order details, and we’ll resolve the issue as soon as possible.
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